Web strategy and management consultancy catering to educational institutions, non-profit organizations, and small businesses. Consult on matters of branding and design, user experience, information architecture, content management, web development, and systems implementation.
Director, Web Strategy
Responsible for uw.edu, the homepage of the University of Washington, as well as many top level sites including the Office of the President, Office of the Provost, Board of Regents, Human Resources, Office of Admission, and UW Today. Set the tone, strategy and direction for centrally managed websites. Leads adoption and implementation of the University’s integrated marketing and communications strategies across the UW’s digital properties and related platforms. Serve as the lead for infrastructure, web-based projects, web-based application development, and content strategy. Oversee a team who builds and maintains the infrastructure that powers the main websites, develops the templates and themes used centrally and by many departments across campus, and builds centrally hosted sites and consult on matters of content strategy and brand alignment.
Associate Director, Web Development
Lead a team of Web developers who maintain the main University of Washington Web site, and several key UW Web properties. Publish and maintain a WordPress theme used by many departments on campus. Responsible for the infrastructure, architecture, and WordPress themes for the nearly 150 sites hosted by University Marketing and Communications. Hire and coordinate vendors, consultants, and freelancers. Act as an ambassador between the larger Web Team and the campus community by attending Web-related events and meetups, providing consulting services, offering training, and acting as an advocate for Web development on and off campus.
Assistant Director and Web Manager
Lead a team of six including designers, developers, writers, and marketers to promote Human Resources information and events. Maintain existing HR Web sites and create new sites for programs. Lead team during overhaul of the 3,000+ HR Web site. Created new WordPress site for employee engagement program; created new PHP and MySQL application to track nominations for recognition awards that increased nominations by 25%. Mentor team on Web design, Web development, usability, accessibility, and content strategy. Worked with team to find new ways to promote information, programs, and events using both traditional and non-traditional marketing approaches. Helped team to increase reach on social media platforms by 15%. Set standards, and created and maintained policies and procedures for development efforts. Wrote and maintained clean, semantic markup for stand-alone Web sites and WordPress templates. Monitored and reported on Web analytics. Executed timely online communications and email campaigns.
Created the user experience and user interface of the next generation of products for an entertainment startup. Lead executive team through re-branding and product re-design efforts. Documented the experience through personas, information architecture diagrams, interaction maps, and wireframes to show functionality and interactivity. Created user interface designs to transform functionality requirements into a cohesive, branded experience. Set direction for front-end design and development. Worked closely with the development team to hand-off UX and UI documentation, requirements, and designs, as well as provided quality checks upon completion.
UX Designer / Developer
Tune Seattle, Washington, 2012 — 2013
Created user experience flows, wireframes, and compositions for a series of affiliate marketing Web sites for a bootstrapped startup. Wrote, maintained, and debugged front-end code for Web and mobile Web products, including sites specifically designed for iOS devices. Created and executed front-end development guidelines and style guides. Created working documents, functional specifications and project plans to ensure that both design and development are not only in sync, but are also delivering on time. Maintained WordPress blogs and marketing Web sites.
Lead Web Designer
Lead a team of front-end designers and developers working on a series of independently branded GPS–based gaming Web sites. Designed and maintained a consistent Web presence across all sites while addressing the unique design challenges of each site. Increased premium membership sales by 60% with calculated design changes. Set standards and practices for user experience design and front end development. Worked with team members to create, refine, and implement new designs and code for Web sites, marketing campaign Web sites, and banner advertisements. Ensured cross–browser compatibility, usability, and accessibility across all Web properties.
Front End Web Developer
Worked directly with Microsoft employees and managers to create marketing campaigns for products and services. Successfully executed all enterprise-level Windows Vista marketing campaign designs. Worked on a wide variety of media from Web sites, CD/DVD kits to interactive presentations. Developed the front–end components of Web applications. Acted as a technical resource for team members by maintaining standards and instructing others in: HTML mark–up authoring, dynamic HTML implementation, information architecture, template design and implementation, development tools, and user experience. Lead implementation of customer graphic design and mark–up and developed supporting documentation including imaging and site guidelines. Worked with team members to research, refine, and create new user experience methodologies and technologies for application in Web development. Instructed employees, clients and contractors in Web graphic production standards and developed supporting documentation and final production check–lists.
Created the Training and Development department for Loyola University Technology Services. Managed a team of staff members and student employees. Responsible for converting Web sites from a static Web server to a content management system. Trained end users to manage their new sites. Responsible for delivering technical training classes and developing training class curricula. Met with members of the university to identify training needs and develop training plans and schedules. Responsible for setting the direction for the university's approach to technical training, development of training curricula and delivery methods, including published material, Web-based offerings and other leading-edge approaches.
Responsible for ongoing oversight of Web strategy and operations. Develop business plan and annual budget for Web-site function. Accountable for budget, staff planning, management, and product and service delivery. Oversee operational activities of the Web sites with specific attention aimed at content creation and Web-site maintenance.
Created and maintained content, code, and design on internal- and external-facing sites. Reviewed content for accuracy and quality of information. Provided direction to writers and individuals responsible for converting text to Web pages. Participated in the implementation of new user interfaces and Web applications.